Product Information
What types of products do you specialize in?
What is the quality of your products?
How do you prevent accidental damages to your products during delivery?
How often is your website updated with new products?

Payment Information
What payments do you accept?
How To Pay by Paypal

Shipping & Customer info.
How do you make deliveries?
How much do you charge for standard shipping?

Options for Gift Sending
How do I opt for gift wrapping and a personalized message?

Returns Policy
How do I exchange items?
What if my package is damaged or has a manufacturing defect?
What is your address for returns or exchanges?
Who pays for shipping exchange or return items back to Cyberyong.com?
Can I get a refund?
Why do I have to pay a 10% re-stocking fee for refunds?

Order Modification
How do I cancel an order?

Order Tracking
What happens after I place my order?
I haven't received any information about the status of my latest order. Is there a problem?
I received your message that my goods had been shipped out. I still haven't received my package within the time you specified. What's wrong?
What happens in the event of lost packages?

Security & Privacy
What about security and privacy matters?

Technical Support
I am having trouble ordering. What's wrong?
Why isn't my browser working?
Why is your site so slow?

Product Information - Back to top
What types of products do you specialize in?

We specialize in popular lifestyle products such as Jewelry, Accessories and ornament products from various exotic countries within Asia. Our products also make excellent unique gifts for friends or relatives. In a nutshell we specialize in high quality exotic Asian goods.

What is the quality of your products?

We make sure that every product we sell is individually handpicked to ensure the high standard of quality our customers expect of us. We also make sure to scout various markets and community for the best prices of individual products so as to pass on the savings to our customers.

How do you prevent accidental damages to your products during delivery?

All solid products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In the rare event that you encounter goods damage, you may check our Returns Policy.

How often is your website updated with new products?

We try to update our website with new products almost constantly. You can keep up with our new products by visiting our site from time to time by checking out our Whats New sections available in every category.

Payment Information - Back to top
What payments do you accept?

How to pay by paypal?

Check out: www.paypal.com

Shipping & Customer info. - Back to top
How do you make deliveries?

Cyberyong.com usually delivers products via Standard International Air Parcel. This is a 10 day service to global destinations, so you can usually expect deliveries to reach you within two weeks, AFTER the time of dispatch. We also offer 3-7days EMS Express Service for an extra fee.

3-Day UPS Worldwide Express
Items on express order will usually ship in 3-4 working days.Our main choice of courier services is via UPS and FedEX.

In the very rare event of lost packages, we will contact UPS on your behalf who will reimburse you with the full amount of your order items. Please allow up to 1 month to claim for your losses in such an instance.

How much do you charge for UPS shipping?

Options for Gift Sending - Back to top
How do I opt for gift wrapping and a personalized message?

See our gift packaging section to view our delightful gift wrap with a unique exotic flavor that is sure to impress your loved ones.

Returns Policy - Back to top
How do I exchange items?

The best way to arrange for an exchange is to contact our staff who will give you correct instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items back to us.

What if my package is damaged or has a manufacturing defect?

All solid products are carefully wrapped with utmost care to ensure a safe delivery to their destination. In the rare event that you encounter goods damage, you may contact our staff for assistance.

What is your address for returns or exchanges?

We usually advice customer to contact our staff before sending items back to us, as there may be times when we can help you avoid unnecessary costs of sending your items back to us. We'll tell you the best way to handle your returns or exchanges and what you can expect from our end. In the event you have to send the items back to us, our returns address is:

Who pays for shipping exchange or return items back to Cyberyong.com?

In a normal event, the customer will be responsible for shipping their items back to us, whereas we shall be responsible for re-shipping exchange items back to you. Thus, we suggest you make careful selections before you finalize your order.

Can I get a refund?

You will be eligible for a refund claim within 45 days from the date you placed your order. For refunds, we will issue you an immediate refund of the value of your returned goods minus 10% re-stocking fee.

Why do I have to pay a 10% re-stocking fee for refunds?
This is a store policy set by management. We need to charge a nominal fee in order to offset the cost of order processing.

Order Modification - Back to top
How do I cancel an order?

You may only cancel an order prior to it being shipped out. A deduction of bank service fee will be imposed for cancelled orders to offset the charges of online credit card payment gateways. We shall not be able to process a cancellation once your order has been shipped out.

Order Tracking - Back to top
What happens after I place my order?

We will email you immediately. You will also receive email from us in about 4-7 business days to inform you of the status of your order. Please ensure that you are using your correct email account to view your email.

I haven't received any information about the status of my latest order. Is there a problem?

You should have received an acknowledgement approximately the status of your order in about 4-7 business days after you had placed your order. This message will inform you whether your package has been dispatched or of available options in the rare event that your order cannot be processed. Please ensure that you are using the correct email account to view our acknowledgement email directed to you.

I received your message that my goods had been shipped out. I still haven't received my package within the time you specified. What's wrong?

We usually need 4-7 working days to process your order before it is shipped out. Once it's shipped, it will take another 7-10 working days for your package to arrive at its shipping address. Packages on express deliveries will take about 3-5 working days in shipping time to reach the recipient. In the rare event that the recipient faces unexpected delays in receiving our products, this could be due to a customs holdup. These holdups are usually temporary before the goods are re-released to the recipient. The holdups are part of random checks conducted by customs staff to ensure that packages originating from overseas do not contain harmful ammunitions or chemical products. Please allow a grace waiting period of about 1 week if there happen to be cases of such unusual delays. After which, you can always contact us again for help.

What happens in the event of lost packages?

Although we offer more than one type of delivery methods, we would suggest delivery by UPS or 10-Day Registered Parcel to avoid disappointments. (See Shipping Information) In an effort to further your shopping experience with us, Cyberyong.com has decided to protect customers on any loss of packages sent to you via UPS or Registered Post. For registered postings, simply wait 3 months, so we can determine and confirm that the package has been lost, and we will reimburse you a full store credit up to the value of the product that you chose. For UPS deliveries, it may take up to 1 month to claim for reimbursements. We remain as always 100% dedicated to customer service.
For those who selected 'unregistered' postings as a choice of delivery, Cyberyong.com CANNOT be held accountable for loss of packages caused by your local postal systems.

Security And Privacy - Back to top

Technical Support/Browsing Report - Back to top